Created attachment 18908 [details] Original PDF My application uses Ghostscript to convert PDFs to TIFs and generally it works fine. However, I have a situation where it's losing parts of the PDF after the conversion to .TIFF files. Please refer to the attached original PDF and the converted .Tiff file - at the top-right there's an invoice number which has blank space in between of the invoice number, digit 4 is missing. Also at the bottom of the first page, letter T is totally missing in the converted TIF. The current version used in application is 9.18, however I tried to convert the same PDF with different versions(9.50,9.27,9.22,9.19) of GhostScript, but still the issue persists. Here's the basic command I'm using: "C:\Apps\ghost\gs9.18\bin\gswin64c.exe" -dNOPAUSE -r300 -sDEVICE=tiffgray -sCompression=lzw -dBATCH -sOutputFile="C:\Apps\ghost\gs9.18\bin\14929421.tif" "C:\Apps\ghost\gs9.18\bin\14929421.pdf" Output log: C:\Users\Akrati.Gupta>"C:\Apps\ghost\gs9.18\bin\gswin64c.exe" -dNOPAUSE -r300 -sDEVICE=tiffgray -sCompression=lzw -dBATCH -sOutputFile="C:\Apps\ghost\gs9.18\bin\14929421.tif" "C:\Apps\ghost\gs9.18\bin\14929421.pdf" GPL Ghostscript 9.18 (2015-10-05) Copyright (C) 2015 Artifex Software, Inc. All rights reserved. This software comes with NO WARRANTY: see the file PUBLIC for details. Processing pages 1 through 12. Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12
Created attachment 18911 [details] Original PDF Snippet This is part of the PDF where the issue is occurring in the converted TIFF
Created attachment 18912 [details] Converted TIFF snippet
*** Bug 702168 has been marked as a duplicate of this bug. ***
Obseelting the PDF file is not helpful, how do you expect anyone to investigate the problem without access to the original file ?
(In reply to Ken Sharp from comment #4) > Obseelting the PDF file is not helpful, how do you expect anyone to > investigate the problem without access to the original file ? Hi Ken, this is project specific data which I do not wish to include, there wasnt any option to delete the bug or attachment. I have added the snippet though
Created attachment 18916 [details] reduced PDF file
Created attachment 18917 [details] extracted TT font
Created attachment 18918 [details] ttfdump of TT font
(In reply to Akrati from comment #5) > (In reply to Ken Sharp from comment #4) > > Obseelting the PDF file is not helpful, how do you expect anyone to > > investigate the problem without access to the original file ? > > Hi Ken, this is project specific data which I do not wish to include, there > wasnt any option to delete the bug or attachment. We don't ever delete attachments from Bugzilla, its hard to do without corrupting the database. > I have added the snippet though A picture of the PDF file is utterly unhelpful, so I've restored the PDF file, if you don't want me to do that then we can't look at your problem.
(In reply to Ken Sharp from comment #9) > (In reply to Akrati from comment #5) > > (In reply to Ken Sharp from comment #4) > > > Obseelting the PDF file is not helpful, how do you expect anyone to > > > investigate the problem without access to the original file ? > > > > Hi Ken, this is project specific data which I do not wish to include, there > > wasnt any option to delete the bug or attachment. > > We don't ever delete attachments from Bugzilla, its hard to do without > corrupting the database. > > > > I have added the snippet though > > A picture of the PDF file is utterly unhelpful, so I've restored the PDF > file, if you don't want me to do that then we can't look at your problem. Thats okay Ken, you can please refer to the original pdf
Hi Team, Is there any update on the issue mentioned.
(In reply to Akrati from comment #11) > Hi Team, > > Is there any update on the issue mentioned. You are not a commercial customer, do not adjust the importance or priority fields.
Hi Team, is there any update on the issue. this is quite urgent to us. would be great if you can look this on priority or atleast share us the estimated resolution time.
(In reply to Akrati from comment #14) > Hi Team, > is there any update on the issue. this is quite urgent to us. would be great > if you can look this on priority or atleast share us the estimated > resolution time. As per comment #12, you (Shell) are not a customer. We are very happy to receive reports from our free user community, and we will address them when we have resource to do so. However our limited resources are directed primarily to supporting our customers.
This problem has been incidentally fixed in v.9.53.1 . Akrati, please upgrade to the latest version, 9.53.3 . This bug report can be closed.