Hi, I want to report a bug we are finding with Canon color printers. Ghostscript 8.62 locks up when converting from PS to PCL or PDF to PCL when using the windows driver. The printer being tested is the Canon IR C5180. We are using the default driver which is PCL6_v6.20_win2k-xp-2003-vista_INF.exe Bottomline technologies Keith Ludwig
What command line arguments are you using, in particular DEVICE= and resolution. Also please post a file (PS or PDF that shows the problem).
Created attachment 3963 [details] Sample postscript that breaks but any will
"C:\Program Files\Create!form\Win32Bin\GS\bin\gswin32c.exe" -dNOPAUSE -dBATCH - sDEVICE=mswinpr2 -I..\lib;..\fonts -sstdout=%stderr -sOutputFile="C:\Program Files\Create!form\Temp\cf55b1d88" -dNoCancel -sPrinter="Director1" - c .setpdfwrite -f -
Attempting to duplicate, but in general if this works with other Windows printer drivers, we cannot support problems with a particular manufacturer's driver.
With other pcl drivers the output is shifted when goind direct from pdf to pcl.PS to PCl seems to work fine with other non canon drivers
With this printer driver, I get a 'Job Cancelled' dialog box and Ghostscript prints out: Printer StartDoc failed (error 0000003f) **** Unable to open the initial device, quitting. Attaching the screen capture of the dialog. I will investigate this.
Created attachment 3970 [details] Job_Cancelled_Dialog.png
Note that if the dialog box is not being dismissed (or "Ok" is not clicked), then this will 'hang' waiting for the dialog box. I only get the Ghostscript printout AFTER clicking "Ok".
Regarding your last comment are you saying that it created valid output after the error dialog was confirmed? As we run in a silent mode that will not help us much. Are you still pursuing a fix for this? Any eta? thanks Keith
Created attachment 4020 [details] printing_demo.zip ZIP file containing a generic sample from wxWidgets that prints fine on other drivers, but fails the same as Ghostscript when printing to the Canon_iR_C5180_H1_PCL6. Customer has been requested to test this little applet -- if it also fails, then the problem is in the Canon driver.
we will try this but what conflicts with that statment is that other applications like adobe reader can print fine through this print driver.
The Canon driver apparently fails on all systems. Not a Ghostscript problem.