Bug 691327

Summary: Obtaining a blank PDF File
Product: Ghostscript Reporter: Roberto Carovillano <roberto.carovillano>
Component: GeneralAssignee: Default assignee <ghostpdl-bugs>
Status: RESOLVED INVALID    
Severity: normal CC: alex, henry.stiles
Priority: P4    
Version: 8.64   
Hardware: PC   
OS: Windows XP   
Customer: Word Size: ---
Attachments: blank pdf file

Description Roberto Carovillano 2010-05-19 16:25:56 UTC
Created attachment 6304 [details]
blank pdf file

Hi, first excuse me for my terrible English...

I use Ghostscript (into an ERP software) for creating a pdf file from a print preview report (i use this pdf file as automatic email message attachment).

Problem: some PC's create correctly the pdf file, some PC's create a blank pdf file.... why ???? The OS is the same for all PC (XP professional 2002 SP 3)

I attach the blank pdf file.

Please, can someone help me?
Comment 1 Alex Cherepanov 2010-05-19 19:28:11 UTC
This is the most puzzling bug report I remember.
Your blank file is indeed blank, but you provide no other clues.

Ghostscript may create a blank file when it encounters a
problem during PDF creation. The details about the problem go
to the standard output.

The source PostScript file may be also helpful. There's a chance
that the problem can be reproduced by the developers.

You can also contact ERP (whatever it is) for technical support.